Terms and Conditions
Return Policy
We sell both stock items and made to measure items, please see the correct return policy below for your item...
Standard Stock Items -
Damages - We will replace any goods received by the customer in a damaged condition, any damages should be reported to us by email within 14 days of receipt of the goods.
Returns - We accept returns within 14 working days of receipt of goods. The buyer is responsible for the return postage. The buyer should notify us via email that they are returning the goods within 14 working days of receipt of the item.
When a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn't packaged correctly, we reserve the right to deduct from the refund to cover the loss in the item's value.
Refunds or replacements will be sent within 10 working days of receipt of returned goods.
Made-to-Measure Items -
Damages- Provided that the customer has not accepted the goods from the carrier as "In Good Condition" we will replace any goods received by the customer in a damaged condition, any damages should be reported to us by email within 14 days of receipt of the goods. The buyer is responsible for the return postage.
Refunds or replacements will be sent within 10 working days of receipt of returned goods.
We always recommend that customers should sign for parcels as “UNCHECKED” this will allow us to claim from our carriers for any damage that you might later find. If you just sign for the parcel and do not write “UNCHECKED” you are accepting that it has arrived in good condition and we cannot be held responsible for any damages discovered later.
Returns
All customers have the right to cancel their order under the Consumer Contracts* (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
*You will not have any right to cancel an order for the supply of any of the following goods:
for goods that are made to measure to the customer's specifications we cannot accept responsibility for items that do not fit due to incorrect information given when ordering, or for any subsequent change of mind by the customer and refunds will not be given (however please contact us as we always try to help put things right at minimal cost).
Blindspares Online
Unit 3 Whitehill Park Industrial Estate
Weobley
Hereford
HR4 8QE
01544 318488
Privacy
This privacy policy sets out how Blindspares Online uses and protects any information that you give Blindspares Online when you use this website.
Blindspares Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Blindspares Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16/01/12.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We do not currently send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We do not store credit card details nor do we share customer details with any 3rd parties
• We will NOT contact you for market research purposes. We will not contact you by email, phone, fax or mail, nor will we use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store credit card details nor do we share customer details with any 3rd parties
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us by email or post to Blindspares Online, Unit 3 Whitehill Park Industrial Estate, Weobley, Herefordshire, HR4 8QE.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.